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Technical Support

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Corporate Headquarters - USA

SAMSUNG | GVI Security, Inc.

2801 Trade Center Dr., Suite 120
Carrollton, TX 75007
phone 972.245.7353
fax 972.245.7333
toll free 888.595.2288

Service Centers

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USA

2801 Trade Center Dr. Suite 120
Carrollton, TX 75007

Ernie Garcia
email egarcia@gviss.com
phone 888.595.2288 x2225

 

Mexico

Calle Milwaukee #65
Col. Napoles de Benito Juarez
Mexico, DF 03810

 

Luis Hernandez
email lhernandez@gviss.com

phone 52.55.5682.9228

 

Colombia

Calle 134 No. 11-96
Bogota, Colombia

 

Luis Eduardo Munoz
email lemunoz@gviss.com
phone 57.1258.1653

 

Brazil

Rua Conego Eugenio Leite,
1173 – 9 Andar – Pinheiros
São Paulo, Brazil 05414-012

 

Cesar Cruz
email ccruz@gviss.com
phone 55.11.3037.7133

 

Ontario

Video Experts

400 Matheson Blvd. E. - Unit 5
Mississauga, Ontario L4Z 1N8

 

Glenn Watson
email glenn@videoexperts.com
phone 800.722.3973

 

Quebec

Video Experts

145 Barr, Unit #2
Montreal, Quebec H4T 1W6

 

Glenn Watson
email glenn@videoexperts.com
phone 800.722.3973

 

TECHNICAL SUPPORT CONTACT INFORMATION

Professional Line of Products

phone 888.595.2288

email technicalsupport@gviss.com
08:00AM - 07:00PM CT

After Hours

phone 972.693.6402
email
technicalsupport@gviss.com

Repair Return & Status

Ernie Garcia
email egarcia@gviss.com

direct 972.236.6225

phone 888.595.2288 x2225

 

International

Andean Region

Luis Muñoz
phone 571.258.1653
email lemunoz@samsung-security.com

Brazil

Cesar Cruz
phone 55.11.3037.7133
email ccruz@samsung-security.com

Canada
(French Language)

Eric Caron
phone 888.595.2288 X3 Option 3
07:30AM - 16:30PM ET

Central America & Caribbean

Andres Vargas
phone + 1.954.9900014
email avargas@samsung-security.com

Colombia

Luis Eduardo Munoz
email lemunoz@samsung-security.com
phone 57.1258.1653

Mexico

Luis Hernandez

phone 52.55.5682.9228
email lhernandez@samsung-security.com